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My Account - Download Central


Westell Firmware Upgrade Instructions - Windows



Westell WireSpeed Modem

Model A90- & B90-

Equipment Firmware Upgrade version 6.1.2

You are responsible for maintaining and properly installing the attached upgrade and for insuring that your system meets all requirements for the software. You are also responsible for backing up any files or data on your computer prior to installing this software and for any loss of data or functionality related to the use of this upgrade or software.

What is firmware?

Firmware is special-purpose, low-level software that serves two purposes. First, it enables a device (like the Westell WireSpeed DSL modem) to take stock of its capabilities and functions. Second, it coordinates the activities of the device during normal operation.

Firmware is stored in "read-only" memory (ROM) on the device. The user, during normal operation, cannot change the information stored there.

Which Westell Modems does this upgrade apply to?

The Westell WireSpeed DSL Modems with model numbers beginning with A90- and B90-.

The Westell WireSpeed DSL Modems with model numbers beginning with C90- do not need this upgrade.

You can find the model number on the tag located on the bottom of the modem. If your model number is different from the ones listed above, you should not attempt to use this upgrade.

What OS (Operating System) does this upgrade apply to?

This upgrade has been tested with the following Microsoft® Windows® Operating Systems:

  • 95
  • 98
  • Me (Millenium)
  • NT 4.0 Workstation
  • 2000 Professional

You should not attempt to upgrade the Westell WireSpeed DSL Modem if you are not running one of the listed Operating Systems.

What does power-cycle mean?

When a device (like the Westell WireSpeed DSL modem) is turned off for a moment, and is then turned back on, this allows the firmware to reset itself. This activity is called "power-cycle". (The power to the device is cycled from on to off, and then back to on again.)

When the device is in the off section of a power-cycle, a period of 5 - 10 seconds is usually sufficient to allow the device’s firmware to reset itself.

Will my Verizon Online DSL service be impacted?

The upgrade interacts with the modem only, so your Verizon Online DSL service should continue to work as it always has.

How long will it take to upgrade my Westell WireSpeed DSL modem?

You should be able to complete the upgrade process in 10 - 15 minutes.

Installing the Westell Firmware Upgrade

NOTE: The following instructions presume that the Westell DSL modem is connected directly via the Ethernet cable to the PC, and that both the PC and the modem are both turned on.

If you use a hub, testing has shown that the software will upgrade the firmware on your Westell DSL modem. If you encounter problems, you may need to connect a single computer directly to the DSL modem to perform this upgrade.

If you use a network router such as the LinkSys BEFSR41 or BEFSR81 , the 2Wire 100, or the Netgear MR314, you will need to temporarily disconnect a PC from the router and connect that PC directly to the Westell DSL modem using the black Ethernet cable that was included with the unit when shipped until the upgrade is completed. After the modem has been upgraded, you may reconnect your router. If there are any adapters attached to the modem, you should leave the adapters in place.

Steps to disconnecting and reconnecting a computer from the network:

  • Disconnect the ethernet cable between the PC and the router from the back of the PC
  • Disconnect the ethernet cable between the router and the modem from the back of the router
  • Connect the cable from the modem to the NIC on the back of your PC
  • Run the upgrade
  • Disconnect the cable from the modem to the NIC on the back of your PC
  • Reconnect the cable from the modem to the back of the router
  • Reconnect the cable from the router to the back of the PC
  • Restart the PC
  • Power-cycle the router and the modem

It is also recommended that dynamic IP (DHCP and PPPoE) customers perform this upgrade while disconnected from the Internet. If you remain connected, the upgrade process will proceed differently from what is represented in these instructions. Additionally, your connection may be terminated during the upgrade process.

If you do not have the software (ModemUpgrade.exe), go to Download Westell ModemUpgrade, to download the file. Remember to note where you save the file so you can locate the file easily after downloading completes. If you cannot remember where you saved the file, search your hard drive looking for the file named ModemUpgrade.exe.

  1. Go to the file named ModemUpgrade.exe and double-click on it
    The following window will appear on your screen:




  2. Some Windows 95, 98, and NT 4.0 Workstation customers with dynamic IP (PPPoE) connections may see the following screen:
    If so, click on the Next > button, then go to step number 4




  3. Some Windows 95, 98, and NT 4.0 Workstation customers with dynamic IP (PPPoE) connections may see the following screen:
    If so, it will load to another screen (go to step number 4)




    NOTE: If the screen from step 2 or 3 does not appear, then you do not need to configure a static IP address for your NIC. Please go to step number 10.


  4. You may be continuing on here from either step number 2 or 3:
    the window you will see on your screen is below:




  5. When you are ready to continue, click on the Next > button
    The following window will appear on your screen:




    NOTE: The information highlighted may be different on your screen if you have a different NIC installed on your PC.


  6. When you are ready to continue, click on the Next > button
    The following window will appear on your screen:




    NOTE: The numbers in the two windows may be different from the display above. Any IP address in the 192.168.*.* range is appropriate, and the Subnet Mask should be 255.255.255.0.


  7. When you are ready to continue, click on the Next > button
    The following window will appear on your screen:




  8. When you are ready to restart your computer, click on the OK button
    After your computer has restarted, you should proceed to step number 9


  9. Go to the file named ModemUpgrade.exe and double-click on it
    The following window will appear on your screen:




  10. When you are ready to continue, click on the Next > button
    The following window will appear on your screen:




    NOTE: When the window above initially loads, it may flash more than one group of numbers. When the upgrade program finds the NIC on your computer, it will complete this step and the following window will appear on your screen:




    NOTE: The Current Version and Version to Transfer information may be different depending on the model number and revision of your Westell WireSpeed DSL modem. There is no reason to cancel the installation of the upgrade, as long as your Westell WireSpeed DSL modem model is either B90-36R515 or B90-36R516.


  11. When you are ready to install the firmware upgrade to your Westell modem, click on the Next > button
    The following window will appear on your screen:




    The message window (in red above) runs through to 100% percent

    The message will change, as shown in the following window:




    The message window (in red above) runs through to 100% percent

    The message will change, as shown in the following window:




    NOTE: While this step of the firmware upgrade is in progress, you may note that the Ready light on your Westell DSL modem goes out. There is no need to be alarmed as this is a result of the firmware upgrade, and the Westell DSL modem must "reset".


  12. The following window will appear on your screen once the firmware upgrade to your Westell DSL modem is completed:




  13. When you are ready to continue, click on the Done button

To ensure that your Verizon Online DSL connection is working properly after the firmware upgrade to your Westell DSL modem, you should:

  • Restart your computer
  • Power-cycle your Westell DSL modem

Should you need any assistance with this Westell DSL modem upgrade, please contact the Verizon Online Technical Support group at 1-800-567-6789.








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