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Billing Policy FAQs
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Below are some Frequently Asked Questions (FAQs) that can help you to better understand our billing
policies. Our billing is done monthly. We accept American Express®, Mastercard®,
Discover®, and Visa® credit cards.
How do I change account method of payment?
Please e-mail billing@webhosting-verizon.net
for assistance with updating your account.
How do I update account contact information?
You can change your billing address and E-mail address in Account Information within your Control Panel.
If you have a change of E-mail address, be sure to reflect this new address in your mail forwarding
options in Account Settings. You should also update your contact information listed with the
InterNIC.
How do I update my payment information?
Please call our Business Billing Office at 1-800-567-6789 anytime Monday through Friday during normal
business hours. You may also fax the new payment information to 972-465-2381. We will be more than
happy to update your payment method. If you need to contact billing by E-mail, send your message to
billing@webhosting-verizon.net.
What is my renewal procedure?
Renewal billing batches are generated every business day, Monday through Friday, for the previous day's
renewals. The customer's credit card is then charged for each transaction in the batch. Our invoice date
is the renewal date.
What will it cost to upgrade/downgrade my account?
Billing for plan changes are processed within 30 days of the date of the change. You will be charged a
$50.00 plan change fee to cover the administrative effort to process the change. Additionally, the monthly
rental fees will be prorated based on the time remaining in your billing cycle. The credit card on file will be
charged for the Plan change within that 30 day window.
Whom shall I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration
Services. You can reach them by calling 703-742-4777 and selecting option number 1. Or E-mail them at
hostmaster@rs.internic.net. You can find more information
about InterNIC billing procedures and other information from their
Web site.
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