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Online Help for Verizon Online DSL
Do You have questions about the new Verizon Online DSL price plan restructure?
Look here for commonly asked questions and answers.

  1. What if I'm not sure if I am already on the Verizon Online DSL One Year Plan?
  2. What is the benefit of the Verizon Online DSL One Year Plan?
  3. Are there any other plans that offer a discount on DSL?
  4. When does my discounted rate take effect when I switch from a month-to-month plan to a Verizon Online DSL One Year Plan?
  5. When does my discounted rate take effect after I renew my Verizon Online DSL One Year Plan?
  6. What happens at the end of my Verizon Online DSL One Year Plan?
  7. How will I know when to renew my Verizon Online DSL One Year Plan?
  8. How can I upgrade my DSL to a faster speed or ultra-fast Verizon FiOS(SM)?
  9. What is an Early Termination Fee (ETF)?
  10. What if I need more help?
  1. What if I'm not sure if I am already on the Verizon Online DSL One Year Plan?
    To check your current DSL price plan:

    1. Go to Verizon Central at http://www.verizon.net/verizoncentral/
    2. Select "My Account"
    3. Log in with your Verizon Online user name and password
    4. Select "Billing"
    5. Select "View Your Bill"

    Your DSL bill will state the amount you are currently paying per month. If you need help reading your bill, select "Understand Your Bill". If your question is not answered there, call Verizon at 800-567-6789 during regular business hours and ask for "Billing".

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  2. What is the benefit of the Verizon Online DSL One Year Plan?
    The key benefit is that you get a discount on your DSL service. By choosing the One Year Plan for your DSL versus the month-to-month plan you can save over $200 dollars a year.

    Not only do you get cost savings, but Verizon gives you more by bringing you the best Internet content, sites and tools. We've worked with the top Internet brands to offer free premium Internet services for Verizon Online members – like powerful PC security and more. Learn more.

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  3. Are there other plans that offer a discount on DSL?
    Yes! You can get a discounted rate for DSL by bundling it with a qualifying Verizon calling plan that best meets your needs. You'll get the best value in broadband and also save big on your phone bill with one our generous calling plans. Talk all you want and pay one price for unlimited calling to anywhere in the U.S. and Puerto Rico. The best part? You're saving more money and spending less time paying bills with one check, one stamp and one payment.

    Learn more about Verizon Freedom calling plans.

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  4. When does my discounted rate take effect when I switch from a month-to-month plan to a Verizon Online DSL One Year Plan?
    While your discounted rate will take effect on the same day you request to change from a month-to-month to the Verizon Online One Year Plan, your new rate will begin to appear on one of your next two bill cycles, depending upon when you changed your plan (it may have been in the middle of a bill cycle).

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  5. When does my discounted rate take effect after I renew my Verizon Online DSL One Year Plan?
    If you renew your existing plan prior the expiration of our current plan, your new plan will begin at the end of your existing one-year plan. If you are past your expiration date, your new plan will begin the day you renew or sign up again.

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  6. What happens at the end of my Verizon Online One Year Plan?
    You will need to renew your Verizon Online One Year Plan at the end of your 12-month term to continue enjoying your current discounted rate. Since Verizon bills a month in advance, you will want to renew your plan at least 30-59 days prior to your expiration date. You can renew online at http://www.verizon.net/renew/ at least 30-59 days prior to your expiration date. If you do not renew your Verizon Online DSL One Year Plan, effective on your anniversary date, your account will automatically revert to the undiscounted month to month rate associated with your package.

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  7. How will I know when to renew my Verizon Online DSL One Year Plan?
    You will receive a USPS letter, phone call and an email to your @verizon.net address to remind you to renew your Verizon Online One Year Plan. You can renew with a few clicks online at http://www.verizon.net/renew/ at least 30-59 days prior to your expiration date. If you have an alternate email address and want us to send your reminder e-mail to that address too, please update your Verizon Online My Account by clicking here.

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  8. How can I upgrade my DSL to ultra-fast Verizon FiOS sm?
    Find out if Verizon FiOS -- our new, extremely fast fiber-optic Internet service — is available in your neighborhood by visiting verizon.net/fios and entering your phone number or address.

    To upgrade your service to FiOS, send a request to billingservices@verizon.net. Be sure to include your name, DSL telephone number, Verizon Online User Name and a daytime contact telephone number in your message.

    Verizon Online provides DSL at maximum connection speeds up to 3M/768K for residential customers. 3M/768K is not available on some DSL lines due to the:

    • Distance from your location to the Verizon Central Office
    • Equipment inside the Verizon Central Office
    • Condition of telephone wiring inside and outside your location

    Verizon works continuously on improving our networks and equipment in order to bring you the fastest and most reliable service possible.

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  9. What is an Early Termination Fee?
    The Early Termination Fee (ETF) is a fee you pay if you cancel your Verizon Online DSL One Year Plan prior to the end of the 12th month. The ETF depends on your package and the amount of time that you have had service.

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  10. What if I need more help?
    For fast answers to commonly asked questions about billing or technical support, please visit Verizon Online Help and Support. If you have questions about your Verizon Online DSL account or service charges, you can access your account information online at http://www.verizon.net/myaccount/. If you are a Verizon telephone customer, you can access your phone bill at http://www.verizon.net/myaccount/. You can send an email inquiry to billingservices@verizon.net. Be sure to include your name, DSL telephone number, Verizon Online User Name and a daytime contact telephone number in your message. You may also call the customer service telephone number on your bill or call 1-800-567-6789 and ask for "Billing".

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