System Requirements

1. What are the system requirements to run the Verizon Broadband Toolbar?
2. When will the Verizon Broadband Toolbar be available for other browsers?
3. Do AOL browser users can install the Verizon Broadband Toolbar?

Installation

1. Why do some users get an ActiveX error message when trying to install the Verizon Broadband Toolbar?
2. The Verizon Broadband Toolbar is installed, but it does not appear on the browser.
3. Why is the installation of the Verizon Broadband Toolbar failed even though using Windows NT or 2000?
4. How do users know if a new version of the Verizon Broadband Toolbar is available?
5. I followed instructions in this FAQ but my installation still fails. What can I do?

Using the Verizon Broadband Toolbar

1. Can the user change the Verizon Broadband Toolbar preferences?
2. Is it possible to change the location of the Verizon Broadband Toolbar in Internet Explorer?

Buttons

1. Can the user hide and make reappear the Verizon Broadband Toolbar?

System Requirements

1: What are the system requirements to run the Verizon Broadband Toolbar?

The system requirements for running the Verizon Broadband Toolbar are:

• Microsoft Windows (98, ME, NT4 sp6, 2000 or XP+)
• Microsoft Internet Explorer version 5.0 or greater.

2: When will the Verizon Broadband Toolbar be available for other browsers?

Verizon Broadband Toolbar is only available for Internet Explorer for the moment. The implementation of the Verizon Broadband Toolbar with other browsers will be developed in the future.

3: Do AOL browser users can install the Verizon Broadband Toolbar?

The Verizon Broadband Toolbar can only be installed on Microsoft Internet Explorer version 5.0 or greater for the moment.

Installation

1: Why do some users get an ActiveX error message when trying to install the Verizon Broadband Toolbar?

Your Internet security settings might be on High. This setting will prevent ActiveX controls from running. To install the Verizon Broadband Toolbar, you must have ActiveX controls enabled. To do this, follow these simple steps:

• From your browser, select Tools > Internet Options
• Click on the Security Tab
• Click on the Internet icon in the window
• Change security setting to Medium
• Click OK
• Or you may try to reinstall the Verizon Broadband Toolbar.

2: The Verizon Broadband Toolbar is installed, but it does not appear on the browser.

From your browser, click on "View > Toolbars" and select Verizon Broadband Toolbar.

3: Why is the installation of the Verizon Broadband Toolbar failed even while using Windows NT or 2000?

If the user is running Windows NT or Windows 2000, he has to check with his system administrator that he has the administrative privileges required to install applications.

4: How do users know a new version of the Verizon Broadband Toolbar is available?

The Verizon Broadband Toolbar has an auto-update system. Users are notified when an update is made to the toolbar’s DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened.

5: I followed the instructions in this FAQ but my installation still fails. What can I do?

If you still have trouble installing the Verizon Broadband Toolbar, contact our technical support.

Using the Verizon Broadband Toolbar

1: Can the user change the Verizon Broadband Toolbar preferences?

The Verizon Broadband Toolbar options can be modified by the user through a Web page, inside Internet Explorer. It communicates with the DLL.

2: Is it possible to change the location of the Verizon Broadband Toolbar in Internet Explorer?

From your browser, make sure that "Lock the toolbars" on "View > Toolbars" is not checked. Once done, you can move the Verizon Broadband Toolbar by grabbing it with the mouse and moving it elsewhere.

Buttons

1: Can the user hide and make reappear the Verizon Broadband Toolbar?

To hide the Verizon Broadband Toolbar:

• Click on the Verizon Broadband Toolbar logo to access the drop down menu.
• Select the "Hide bar" menu item.

To make the Verizon Broadband Toolbarreappear:

• From your browser, click View > Toolbar.
• Select the Verizon Broadband Toolbar from the list displayed.